Shipping Policy

Thank you for shopping with HaliNest. We are committed to delivering your order safely and as quickly as possible.

Order Processing Time

Please allow 3–7 business days for your order to be processed, packed, and prepared for shipment.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.

Please note that orders are not usually processed on weekends or public holidays.

Shipping Time

Our average delivery time is:

UK: 7–15 business days
Europe: 7–18 business days
USA & Canada: 8–20 business days
Rest of the world: 10–25 business days

Delivery times may vary depending on your location, supplier warehouse, customs processing, courier delays, holidays, weather, or other circumstances outside our control.

While we do our best to deliver orders on time, we cannot guarantee an exact delivery date.

Shipping Cost

We currently offer standard shipping on eligible orders. Any shipping costs, if applicable, will be shown clearly at checkout before payment.

Order Tracking

Once your order has shipped, you may receive a tracking number by email. Please allow a few days for tracking information to update after shipment.

If your tracking has not updated for several days, please contact us and we will do our best to help.

Can I Cancel My Order?

Yes, you can cancel your order within 24 hours of placing it.

To request a cancellation, please contact us as soon as possible with the subject line:

CANCEL ORDER

Please include your order number and the email address used at checkout.

If your order has already been processed or shipped, we may no longer be able to cancel it.

Incorrect Shipping Address

If you entered the wrong shipping address, please contact us immediately.

We can only update your address within 24 hours of placing the order, provided the order has not already been processed or shipped.

HaliNest is not responsible for orders delivered to an incorrect address provided by the customer.

Delayed or Lost Packages

Sometimes packages may be delayed due to courier issues, customs, weather, public holidays, or other circumstances outside our control.

If your order is significantly delayed, please contact us with your order number and we will help investigate the issue.

Damaged Items

We carefully work with suppliers who package items securely. However, if your item arrives damaged, please contact us as soon as possible with:

• Your order number

• A clear photo of the damaged item

• A photo of the packaging, if possible

Once we review the issue, we will be happy to arrange a replacement or suitable solution where applicable.

Questions

If you have any questions about your order or shipping, please contact us at:

support@halinest.com

We aim to reply within 24 hours.